About Our Service Model
The Oasis Service Model provides each client with a Client Solutions Manager (CSM) who supports client engagement and participation in all Oasis products and services to help ensure that strategic deliverables or specialized support are provided as-needed. Additionally, each client can directly access a Dedicated Operations Services Team and a Human Resources Services Team for day-to-day support.
Human Resources Services Team
Designed to provide maximum flexibility and on-demand support, the HR Services Team of certified professionals provides access to both a 24/7 HR Service Center as well as field HR Consultants to meet the needs of our PEO clients. Key areas of support include providing: 1) HR Projects and Deliverables (e.g., Employee Handbooks, Training, Satisfaction Surveys); 2) Regulatory Support (e.g., Employee Posters, Leave Processing); and 3) Day-to-Day Support (e.g., Employee Relations Consultation).
Dedicated Operations Services Team
The Dedicated Operations Services Team provides access to a specialized team trained on the individual operational needs of the assigned client. Key areas of support include: Payroll Processing, Benefit Administration, Risk Services and New Hire Setup. This team also provides hands-on support for many worksite employee-driven requests and support requirements. Each client will be assigned a Payroll Specialist for their day to day processing needs.
When you partner with Oasis, we are at your side, around the clock. Our team is available to provide you with the dedicated support you need to stay focused on what matters most: developing and retaining your customers.