Bucking the Turnover Trend

A U.S. Survey of Small Restaurant Businesses

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The restaurant industry is known for annual turnover rates as high as 70-80%. Workers often struggle with low pay, long hours, lack of appreciation, and no sense of career direction. Yet these are the very people who are the first point of contact with your customers. Investing in their development, as well as offering competitive compensation and robust benefits packages, will go a long way in attracting and retaining quality staff.

To learn more about how restaurant owners are addressing human resource (HR) challenges, Oasis, a Paychex® Company, recently conducted a survey of 130 U.S. small business owners and managers who operate in the restaurant industry. We hope you can use this study data to benchmark your business and see how your performance compares.

Key findings of interest from the study included:

  • Restaurant owners make strides to stem turnover
  • Owners utilize software services for payroll and taxes
  • Attract staff with competitive benefits
  • Risk and safety is regularly addressed
  • Compliance issues well-in-hand

Learn more about HR administration challenges facing small businesses in the restaurant industry and consider how these issues may affect your company as well as what you can do to create a competitive advantage.

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All of my questions have been dealt with in a very timely manner. I like having dedicated contacts. It allows me to form a working relationship with a couple of people, rather than calling a 1-800 number and being put in a queue for the next available representative.

- Chris R. Retail Industry

New Research: How Will These Workforce Challenges Impact Your Business?

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